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Do
I have to be a Terraplana.com customer
already to receive a coupon? |
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No, you don't but you will need
to register for a Terraplana.com online account
in order to claim a coupon promotion. You may well
receive a promotional coupon if you subscribe to
our Terraplana e-newsletter. |
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How
do I redeem a coupon that I’ve
received? |
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It’s simple to redeem a
coupon and is done during the checkout process.
Add the product(s) you want to purchase to your
shopping bag by clicking the “Add to bag” button.
From your shopping bag click “Proceed to
Checkout”. During the ‘Payment Stage’ of
the checkout process you will be asked to enter
your coupon code and we will take care of the rest. |
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What
products can I redeem a coupon on? |
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Coupons can be redeemed on any
of the products that are listed on Terraplana.com
website, unless otherwise stated. |
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Can
the coupon being used be redeemed against
more than one product on the same order? |
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Yes, you can redeem coupons against
more than one product. For example, a free delivery
coupon would apply to all items on your order.
However, on occasions we may have ‘product
specific’ promotions, in which case the coupon
will only apply to a particular item within a order. |
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What
are the expiry dates on the coupons? |
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Expiry dates are used as many
of our promotions will be seasonal, such as Christmas
or Easter. The expiry date will be listed on the
coupon email if an expiry date is applicable. |
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What
can I do if I’ve forgotten to apply
a coupon to an order I have already placed? |
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Depending on the type of coupon you have been sent
we may be able to apply the promotion/discount
after you placed the order. We suggest that you
contact our Customer Support team who will be able
to discuss this with you further. Call them on
1-212-274-9000 (between 10am and 6pm Monday to
Friday).
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