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How
quickly will I get my order? |
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- Delivery within the USA
Items shipped within the USA will be sent via UPS Ground 2-5 business day service.
- Delivery to Canada, South America and Mexico
Items shipped to Canada, South America and Mexico will be sent via USPS Priority
Mail International 7-10 business day service.
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How
do I know if the goods I want are in
stock? |
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Our website shows live stock
levels. You can check to see if we have the item
you require by selecting the relevant size and
colour choice in the “add to bag” area.
Once you have made your selection a stock status
indicator will appear to the right hand side of
the quantity box.
In stock – if the size/colour option you have
selected shows as in stock, this means this item
is available for despatch (see delivery information
for further details on delivery times).
Pre order – if
the size/colour option you have selected shows as
pre-order, this means that
we do not currently have stock of that particular
item but we are expecting further deliveries within
the next month. You can add these items to your
shopping basket and pre-order them. We will send
the item on to you as soon as it is available.
It will not delay any other items on the order
and your debit/credit card will not be charged
until the goods are despatched.
Out of Stock – if
the size/colour option you have selected has a
stock status of Out of
Stock, this item is not available and you will
not be able to add it to your basket. |
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What
if the products I order do not fit
or I decide that I do not like them? |
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Here at Terraplana we offer a 30 day returns policy,
so if you are not entirely happy with your purchase
you can return the item
unworn in its original packaging. This does not
affect your Statutory Rights. You are required
to pay to the carriage to return the goods to us
but if you ask for an exchange we will pay to post
any goods we send back out to you. You will be
refunded the full amount for the goods (postage
and packing will not be refunded).
There are two main ways to return goods to us;
Return via USPS Priority Mail - this
option requires you to re-pack your goods and
take them to your local Post Office where you
will need to request to send the goods back using
the relevant service . You will find a peel-off
label with our address on the top right hand
side of your despatch note.
Return via UPS Ground - this
option requires you to re-pack your goods and
take them to your local
UPS Store where you will need to request to send
the goods back using the relevant service . You
will find a peel-off label with our address on
the top right hand side of your despatch note.
Canadian, South American & Mexican
Customers - please
use your local postal service where you will
need to request to send the goods back using
the relevant service . You will find a peel-off
label with our address on the top right hand
side of your despatch note.
Whichever option you choose – don’t
forget to include your returns form so we know
who the parcel is from!
If you have any queries please call us on 1-212-274-9000
and one of our helpful team will be happy to
advise you. You can also e-mail claire@terraplana.com.
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Do
I have to pay postage on goods I return? |
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You are required to pay to return
goods to us but if you ask for an exchange we will
pay to post any goods we send back out to you. |
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Can
I have an exchange? |
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Please fill out the returns form and ship the shoes
back, unworn and in the original packaging. You
will not be charged postage and packaging on the
replacement item.
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