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Here at Terraplana.com we want
to make shopping with us easy! You can order and
pay for your goods in pound sterling, US dollars
or euros – simply select the currency you
wish to use using the currency selector buttons
in the top right hand corner of the screen. |
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Selecting
suitable products |
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We know that sometimes it is
hard to know if a product will be suitable or not
without seeing it in the flesh. Here at Terraplana
we try very hard to provide you with all the information
you will need about a product to help you decide
whether it is right for you or not. We provide
good quality images of all the products that we
sell in addition to written information about the
product including any special features and what
it is made from.
If you have any questions about product selection
you are welcome to contact us by phone on
212
274-9000. or
email us
and we will endeavour to provide
you with any additional information you may need.
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I
am ordering from outside the
EU, do I have to pay VAT on the
goods I am buying? |
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If you are ordering goods from
outside the EU and are having the goods sent to
the same destination then you will not be required
to pay VAT on your order. VAT will automatically
be deducted during the check-out process once a
country outside the EU has been selected.
Please
note that we are unable to mark items as a gift
and that you are liable for any import
duties that may be payable. |
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The
country I am ordering from is not listed,
what should I do? |
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We may be unable to deliver to your country or
may have to offer different delivery charges than
those currently listed. Please e-mail us at claire@terraplana.com with details of your order and delivery address
and we will get back to you within 48 hours (Monday
to Friday only) explaining whether or not we are
able to proceed with your order. |
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How
do I contact you? |
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You can call us between 10am and 6pm Monday to
Friday and we will endeavour to answer any questions
you may have. Our customer services number is 1-212-274-9000.
You can also contact us by email, claire@terraplana.com we endeavour to respond to all emails within
24 hours (Monday to Friday only).
Alternatively you can write to us at; Terraplana,
260 Elizabeth Street, New York 10012.
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