|
|
|
| |
 |
|
 |
|
| |
1. The owner of this web-site is Terra Plana
International Ltd. whose address is 124 Bermondsey
Street, London Bridge, SE1 3TX. Registration
number 03474829 Vat Registration 704703658
2. You agree that e-mail can be used as a means of communication.
3. No contract for the sale of any product will subsist between you and Terra
Plana unless and until Terra Plana accepts your order by way of an e-mail confirming
it. That acceptance will be deemed complete and will be deemed for all purposes
to have been effectively communicated to you at the time Terra Plana sends the
e-mail to you (whether or not you receive that e-mail). This confirmation e-mail
amounts to an acceptance by Terra Plana of your offer to buy goods from Terra
Plana.co.uk.
4. This confirmatory e-mail will contain all relevant information concerning
your order.
5. The confirmatory e-mail will also contain a link to these terms and conditions,
and may be amended in accordance with paragraph 32 below from time to time.
6. You must check that the details on this confirmatory e-mail are correct as
soon as possible and you should print out and keep a copy of it.
7. You undertake that all details you provide to Terra Plana for the purpose
of ordering or purchasing goods or services are correct, that the credit or debit
card you are using is your own and that there are sufficient funds to cover the
cost of the goods or services ordered.
8. If there are any changes to the details supplied by you it is your responsibility
to inform Terra Plana as soon as possible.
9. You may cancel your order at any time prior to your order being processed
by email to tpcustomerservices@footshopltd.co.uk or by post or by telephoning
01458 449081, (Mon - Fri) 8.30am – 5.30pm, (Sat) 8.30am – 1pm.
10. You may also withdraw from the contract after the product has been dispatched
and you have received our email confirming your order by:
10.1 sending the notice of cancellation by email to tpcustomerservices@footshopltd.co.uk ensuring
that you quote your name, address and order reference number;
and/or
10.2 where you have already received the goods, returning the goods to Terra
Plana undamaged, within 14 days of purchase.
11. Once Terra Plana receive notification from you that you wish to withdraw
from the contract (in accordance with these terms) any sum debited to Terra Plana
from your credit card in relation to your order will be re-credited to that credit
card account as soon as possible and in any event within 30 days of your order
provided that the goods you wish to return are received by Terra Plana unworn,
undamaged and within 14 days of purchase. |
| |
12. This Liability section
applies only to the extent permitted by law.
For the avoidance of doubt, Terra Plana do not
exclude or limit any liability for (a) personal
injury (including sickness and death) where such
injury results from Terra Plana's negligence
or wilful default, or that of Terra Plana's employees,
agents or subcontractors or (b) fraudulent misrepresentation.
13. Terra Plana does not accept liability (except as set out below) for any errors
and omissions and reserve the right to change information, specifications and
descriptions of listed goods, products and services.
14. Terra Plana will do its best to correct errors and omissions as quickly as
practicable after being notified of them.
15. TO THE FULLEST EXTENT PERMITTED BY LAW, Terra Plana IS PROVIDING THIS WEB-SITE
AND ITS CONTENTS ON AN "AS IS" BASIS AND MAKES NO (AND EXPRESSLY DISCLAIMS
ALL) REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT
TO THIS WEB-SITE OR THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS INCLUDED
IN THIS SITE INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE. IN ADDITION, Terra Plana DOES NOT REPRESENT
OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS WEB-SITE IS ACCURATE, COMPLETE
OR CURRENT.
16. In the unlikely event that you receive goods which were not what you ordered
or which are damaged or defective, or are of a different quantity to that stated
on your order form, Terra Plana shall, at its own option, make good any shortage
or non-delivery, replace or repair any damaged or defective goods, or refund
to you the amount you paid for the goods in question PROVIDED THAT you notify
Terra Plana of the problem. NOTHING IN THIS CLAUSE AFFECTS YOUR STATUTORY RIGHTS.
17. Terra Plana do not accept liability for any indirect loss, consequential
loss, loss of data, loss of income or profit, loss of damage to property and/or
loss from claims of third parties arising out of the use of the Terra Plana web-site
or for any products or services purchased from Terra Plana.
18. Terra Plana will only be liable for direct loss up to a maximum total of
the price of the product or service purchased in respect of any claim. |
| |
19. Credit and Debit cards
are debited on dispatch of your order. All
prices include sales taxes (where applicable)
unless otherwise stated.
20. Every purchase you make shall be deemed performed in the United Kingdom.
United Kingdom law shall govern every aspect of contractual agreement concerning
purchases made from this web-site.
21. Terra Plana ensure the shipment of all in stock items within 2 working
days to UK destinations. However, orders are despatched the next working day.
Please note some styles may take up to 28 days to deliver, in which case you
will be advised by an operator. Your order may be delayed if the item is not
in stock. Some items may be unavailable and the current stock status is approximate.
Terra Plana can only supply approximate dates our suppliers may get an item
in stock.
22. You can keep track of your order status yourself on-line with the order
tracking facility on your account page. Our standard Returns Policy applies
to all purchases from Terra Plana.
|
| |
23. The period stated within
which you will receive your order is approximate.
Goods will be sent to the address given by
you in your order and stated in the Order Confirmation.
Please note that your goods may be sent to
you in instalments
24. Title to any product ordered will pass to you once Terra Plana has received
payment in full for that product.
25. If your delivery address is outside of the United Kingdom you maybe subject
to import duties and taxes, which are levied once a shipment reaches your country.
Any such additional charges for customs clearance must be borne by you. You should
note that customs policies vary widely from country to country; Terra Plana advises
each customer to contact their local customs office for further information.
26. Please note that when shipping products internationally you should be aware
that cross-border shipments are subject to opening and inspection by customs
authorities.
|
| |
27. It is a crime to use
a false name or a known invalid credit card
to order. Anyone caught wilfully entering an
erroneous or fictitious order will be prosecuted
to the fullest extent of the law. Terra Plana
tracks the electronic 'fingerprints' of every
order placed on Terra Plana to enable us and
all legitimate crime prevention and prosecution
authorities to trace individual users engaging
in criminal activities on our web-site.
28. Terra Plana may amend these terms and conditions from time to time, and place
the new version on the web-site. When Terra Plana do so, Terra Plana will mention
the fact on our home page (www.terraplana.com). All purchases from the date that
the amended terms are placed on our web-site onwards will be governed by those
new terms.
29. These terms and conditions shall apply when Terra Plana accepts your order
by e-mail confirming that it has been received. They shall supersede any and
all other conditions, understandings, commitments, agreements or representations
(except fraudulent misrepresentations) relating to your purchase, whether oral
or in writing, and contain the entire agreement between Terra Plana and you relating
to your purchase. Terra Plana advises that you print off and keep safe a copy
of these terms and conditions once your order has been accepted by Terra Plana.
30. You are advised to read (and are responsible for reading) all information
on this web-site fully.
31. If any of these terms are held to be invalid or unenforceable, those terms
will be struck out and the other terms remain.
32. These terms and conditions are subject to the laws and exclusive jurisdiction
of the United Kingdom.
|
|
|
|
